Politeness Strategies in Divorce Mediation Within Indonesian Religious Courts
DOI:
https://doi.org/10.17507/tpls.1501.19Keywords:
divorce mediation, politeness strategies, religious courtsAbstract
Politeness plays a critical role in divorce mediation within religious courts as it significantly affects the mediator's effectiveness in resolving cases. While Brown and Levinson's theory addresses politeness in general discourse, it does not specifically tackle politeness strategies within the context of divorce mediation in religious courts. This research aims to bridge this gap by investigating politeness strategies in the context of divorce mediation. Data collection was carried out using direct observation and interviews with mediators at the Religious Courts in the Sidoarjo region. The results identify the politeness strategies used by mediators, such as bald on-record, positive politeness, negative politeness, and off-record. An additional politeness strategy, namely sharing story strategy, was also found. Using a case study approach, the research reveals that mediators employ a sharing story strategy to build a sense of empathy, reducing tension and openness to experiences and feelings and promoting understanding and reflection. This strategy also reflects cultural relevance to facilitate successful mediation in divorce cases within religious courts. The factors that influence the use of these strategies, particularly within the context of Indonesian culture, were also explored. The findings contribute conceptually by extending the existing theory and practically by offering insights to enhance communication in mediation processes.
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